We sure can! All international club memebers will receive the same communications and confirmation of any additional costs associated with shipping.
Whānau Wine Club FAQs
CAN YOU SHIP TO INTERNATIONAL ADDRESSES?
HOW MUCH DOES EACH SHIPMENT COST?
HOW DOES MY ONLINE ACCOUNT WORK?
When you sign up as a wine club member you will receive an online account and password prompt. Here, you can login to view your previous orders and upcoming wine shipments, edit your contact details and shipping address or request to change membership options.
HOW DO I ADJUST MY SHIPMENT ONLINE?
Login to your account area on our website.
Click on my account.
Click on Club memberships.
You can also adjust your shipment by emailing our wine club concierge at firstname.lastname@example.org
WHAT DISCOUNT DO I RECEIVE ON ADDITIONAL WINE PURCHASES OVER AND ABOVE MY WINE CLUB SHIPMENTS?
Smith & Sheth wine club members receive 20% discount on RRP of all additional retail wine purchases.
WHAT FREIGHT CHARGES APPLY TO WINE CLUB PURCHASES?
All wine club purchases include freight within New Zealand.
WHICH WINES WILL BE INCLUDED IN THE WINE CLUB SHIPMENTS
Each shipment is based on the latest and greatest Smith & Sheth releases. In March, it’s our refreshing whites and Heretaunga Chardonnay, Cabernet Franc and Syrah. In June, you’ll be the first in the world to get your hands on our Grand Cru – the Howell Chardonnay, Omahu Syrah and Omahu Cantera.
At least two weeks before the shipment, we'll send you an email outlining the wines selected for your club shipment. This will give you time to customise your wine selection based on your preferences.
HOW DO I PAY FOR MY WINE CLUB SHIPMENTS?
The cost of each shipment together with any applicable international freight costs will be charged to the credit card submitted with your membership application. We will indicate the approximate date your card will be charged during the shipment month. All credit cards are stored in our encrypted payment system and cannot be viewed by any staff member at any time.
CAN I CHANGE MY WINE CLUB ORDER AT ANY TIME?
You can change your Wine Club order at any time up to 1 week prior to the shipping date. We will notify you of any resulting change to the amount to be charged to your credit card.
CAN I CHANGE MY WINE CLUB MEMBERSHIP OPTION?
You can change to another membership option at any time up to 2 weeks prior to any shipping date.
DO I HAVE TO TAKE EVERY SHIPMENT INCLUDED IN MY MEMBERSHIP?
We appreciate that some members may from time to time may be away from home and/or unable to receive a delivery, so you may skip a shipment by notifying us up to 2 weeks prior to the shipment date without losing your benefits provided you do not skip more than two shipments in a calendar year.
WHAT IF I DECIDE I NO LONGER WANT TO BE A MEMBER OF THE SMITH & SHETH WINE CLUB?
While we would be very sorry to see you go, we understand circumstances change. Your membership can be cancelled by written notice at any time up to 2 weeks prior to any shipping date. You may also choose to place your membership on hold rather than cancelling, which will enable you to continue to receive our newsletters and all offers until you choose to recommence your quarterly shipments. Membership benefits will cease at the time of cancellation or hold.
CAN I PICK UP MY WINE FROM THE WINERY INSTEAD OF HAVING IT SHIPPED TO ME?
If you would rather pick up your wines from our head office in Havelock North you can select that option when specifying your shipment information.